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Terms & Conditions

1. Placing an order You are deemed to have placed an order with us by ordering online via our online checkout process or by placing an order over the telephone. Confirmation of your order will be sent by e-mail. We will send written confirmation via Royal Mail on request. We may not be able to accept your order: a. Where goods are not available b. If there has been a pricing or product description error c. Where we cannot obtain authorisation for your payment. d. Where it is logistically impossible for us to deliver the goods to that location, or where addtional service fees apply My Little Castle shall notify ‘The Customer’ should their order not be accepted and inform them of any changes and/or additional charges. Should the customer accept any revision to their order the order will be accepted and processed. If declined My Little Castle will cancel the customers order and refund all monies received.

2. Payment Payment must be made in full at point of order unless otherwise agreed. Payment can be made via credit or debit card (we accept MasterCard, Visa, Switch, Solo, Delta or Maestro). On-line and telephone order payments are processed via a secure payment system. Time for payment shall be of the essence and any failure to pay shall entitle us at our option to treat the contract as repudiated by the customer, to delay delivery until paid or appropriate any payment made by the customer to such of the Goods as we may think fit, notwithstanding any purported appropriation by the customer (without prejudice to any other remedy that the Seller may have). Receipts for payment shall be issued only on request.

3.Delivery Delivery is included in our prices for most areas of mainland UK, however due to some manufacturers' policies there may be extra charges for Scotland, off shore islands and some areas of England and Wales. These areas are detailed within our product pages either in text or map format. It is advisable to call 07812010937 prior to placing your order should you have any concerns over potential delivery charges. Delivery lead-times are provided in working days (Monday to Friday, excluding bank holidays) Estimated delivery lead-times commence from point of cleared payment, in the case of orders placed after 12 noon the lead-time will commence from the next working day. During exceptionally busy periods or in remote outlying areas lead times maybe exceeded. In such circumstances we will ensure that customers are kept informed. Delivery are made weekdays and typically during the hours of 8.00am to 8.00pm, however this can vary by manufacturer and My Little Castle is not able to offer timed deliveries.. As My Little Castle is not the manufacturer of branded products it can not be held responsible for any delay in delivery arising from the manufacturer or the contracted carrier. Where an estimated delivery lead-time extends beyond that published the customer may cancel their order without penalty. Notification of delivery may be made by telephone call/message, email, fax or by post direct from the manufacturer, carrier or ourselves. Any discrepancies with deliveries must be notified to either My Little Castle Ltd. by email to enquiries@mylittlecastle.co.uk. Alternatively in cases of branded products if your delivery note provides details of the manufacturer any discrepancies with deliveries can be reported to them either via email or phone.

4. Returns – Faulty Goods All goods supplied are newly constructed for sale and as such are manufactured to match the specifications shown within the product literature. From time to time we do sell stock clearance and ex display lines, these items are clearly marked as such and this should be taken into consideration prior to ordering. If the product is damaged or broken on arrival you can return the goods for the supply of a merchantable replacement, or a full refund if appropriate. Damage should be reported within 5 working days of delivery and we may request photographic evidence of the condition of the damage or faulty item It is the responsibility of the customer to retain possession and take reasonable care of the goods until they have been returned to the possession of; My Little Castle, the manufacturer or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way. If on return the product is found to be sound, complete and as describe for sale, any return charge will apply and will be deducted from the order monies held at cost. Reimbursement of rejected goods, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 days from the date of return.

5. Returns – Cancelled Orders In line with The Distance Selling Regulations, and the Safe buy code of practice 'The Customer' shall have a period of 7 working days after the date of delivery within which time they may cancel their order for a product with the exception of goods that have been made to ‘The Customers” own specification Cancellations should be sent by email, by telephone or by registered post to My Little Castle's trading address, quoting the order reference given when the order was placed. In the case of larger products such as sheds, log cabins etc we will arrange with the manufacturer to collect the goods. For our smaller items it may be necessary for the customer to return them to the manufacturer by post. It is the responsibility of ‘The Customer’ to retain possession and take reasonable care of the goods until they have been returned to the possession of, My Little Castle, the manufacturer or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way. It is the responsibility of ‘The Customer’ to meet all product return costs and where My Little Castle is arranging collection the customer will be notified of the return charge prior to undertaking the process. Reimbursement of cancelled orders monies, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 days from the date of return.

6. Shortages & Damages All goods should be inspected on delivery and any shortages or damages notified to the company within 5 working days. Shortages and damages should be reported either in writing to the company address, by email to enquiries@mylittlecastle.co.uk. We may request photographic evidence of the condition of the damage or faulty item Upon approved claims the manufacturer will forward replacement parts, usually within 5 - 10 working days, subject to stock levels. Please note My Little Castle Ltd. do not hold stock of branded products. The company reserves the right to decline any requests should damage or miss-use of the product have occurred upon the customer’s property or during self-assembly. The Company will not be liable for any costs incurred the customer should they fail to inspect and satisfy themselves that the product is sound and complete prior to assembly.

7. Dimensions, Specification and Accuracy Whilst we endeavour to give customers every possible means of making an informed decision including brochures, website content and our customer service, it is not always possible to give every exact specification or dimension found on a building or product and on occasion manufacturers may amend the specification of their products without our prior notification. If you are at all concerned as regards a product specification, dimensions, suitability or quality then please contact us to clarify your concerns.

8. Complaint In the event of any complaint or grievance, 'The Customer' is to in the first instance make contact by email enquiries@mylittlecastle.co.uk, stating their invoice reference and the nature of their complaint. All communications of this nature will receive a response outlining My Little Castle's position and course of action within 3 working days of the issue being raised. Should action be required by My Little Castle to redeem a matter this shall be undertaken at the earliest opportunity with the assistance of the original manufacturer if deemed appropriate. It is the intention of My Little Castle to resolve any dispute amicably and to the satisfaction of 'The Customer' at the earliest opportunity. These terms were last changed on 5th August 2011 and apply to your order. We may change our terms and conditions at any time. So please do not assume that the same terms will apply to future orders.

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